Last updated: 22 October 2026
This policy explains how Ascend Companions Ltd (“Ascend Companions”, “we”, “us”) collects and uses personal information when you visit ascendcompanions.org.uk, contact us or apply to work with us, and how we use cookies on this website.
Who we are
Ascend Companions Ltd (Company No. 16646953) is the data controller for the personal information described in this policy.
If you have any questions about this policy, or want to use any of your rights below, please email us at enquiries@ascendcompanions.org.uk.
What information we collect
- Enquiries and contact forms: your name, email address, telephone number, address, preferred contact times and anything you tell us in your message.
- Job applications: the details you give us when applying for a role, such as your name, contact details, work history and any CV you send.
- Calls, emails and WhatsApp messages: the information you share when you contact us by phone, email or WhatsApp.
- Newsletter sign-ups: your name and email address, if you choose to subscribe.
- Website usage information: your IP address, browser, device and how you use our pages, collected through cookies and similar technologies (see “Cookies” below) if you accept them.
Please do not include sensitive details, such as health information, in our website forms unless it is necessary. If you do share it with us, we will only use it to respond to your enquiry and to assess how we can help, and we will handle it with care.
How we use your information
- To reply to your enquiry and arrange a conversation or visit about our services.
- To consider and respond to job applications.
- To send you our newsletter or updates, where you have asked us to.
- To keep our website secure, working properly and improving, using analytics.
- To meet our legal and regulatory obligations.
Our legal basis for using your information
- Taking steps at your request, or a contract: when you ask us about our services or apply for a role.
- Legitimate interests: running and improving our service, and keeping our website secure, where this does not override your rights.
- Consent: for non-essential cookies and for marketing emails. You can withdraw your consent at any time.
- Legal obligation: where we must keep or share information by law.
Who we share your information with
We do not sell your personal information. We share it only with trusted service providers who help us run our website and business, and only as far as needed. These include our website hosting provider, Google (website analytics), Brevo (email and newsletters), WhatsApp (messaging) and Elementor (our cookie consent tool). Some of these providers may process information outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law. We may also share information if we are legally required to, for example with a regulator or the police.
How long we keep your information
We keep personal information only for as long as we need it for the purposes above, and to meet any legal or regulatory requirements. When we no longer need it, we delete it or anonymise it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, in some circumstances;
- ask us to restrict, or object to, how we use your information;
- ask for your information in a portable format, in some circumstances;
- withdraw your consent at any time, where we rely on it.
To use any of these rights, email enquiries@ascendcompanions.org.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us.
Cookies
Cookies are small text files that a website stores on your device. We use them to make the website work, understand how it is used, and support our email marketing. When you first visit, our cookie banner asks you to accept or deny non-essential cookies, or to choose which ones to allow.
| Type | What it does | Examples |
|---|---|---|
| Strictly necessary | Makes the website work and remembers your cookie choice. These do not need consent. | Cookie consent preference |
| Analytics | Helps us understand how visitors use the site (pages viewed, time on site) so we can improve it. Only set if you accept. | Google Analytics (for example _ga) |
| Marketing and email | Helps us understand interaction with our emails and website forms. Only set if you accept. | Brevo (for example sib_cuid) |
Managing cookies: you can change or withdraw your choice at any time using the cookie settings button on our website, or by clearing cookies in your browser. Most browsers also let you block or delete cookies, but parts of the website may not work as well if you do. For guidance, visit the ICO’s cookie guidance.
Links to other websites
Our website may link to other sites, such as Facebook. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact us
Ascend Companions Ltd
Email: enquiries@ascendcompanions.org.uk
Phone: 07724 908 473 / 07931 947 576
Reach us on WhatsApp
